First 90 minutes, same at every unit
A lot of multi-unit consistency problems trace back to one root cause: every location onboards new hires slightly differently. This playbook builds a structured first-90-minutes framework so a new hire at unit #18 gets the identical foundation as one at unit #1.
Document the current state per unit
Survey a few managers on what actually happens in a new hire's first 90 minutes today - the variance is usually larger than expected.
Design the standard framework
Build a fixed sequence - paperwork, safety basics, a tour, first task - that every unit follows regardless of manager style.
Make it checklist-driven, not memory-driven
Give managers a simple checklist (digital or paper) so the standard sticks even under first-day chaos.
Worth knowing
Standardizing the first 90 minutes works best alongside, not instead of, manager judgment for what happens after - over-scripting the entire onboarding day tends to feel robotic to new hires.